While buying some important merchandise on Etsy (ugly Christmas sweaters!), there was no information to tell me whether the items would arrive before Christmas. Very few sellers include shipping & handling estimates. And there were no delivery estimates at checkout. Now 48 hours after my order and 5 days before Christmas, I’m checking tracking numbers and … Continue reading
Category Archives: Operations
Free vs. easy returns.
Lately, I’ve observed a significant decline in the return experience with a number of my favorite online retailers. The main causes are: Multiple packages for one order No return shipping labels Extra paperwork to fill out manually As a frequent online clothing shopper, free returns used to be the most important thing for me, after free shipping of … Continue reading
Your supply chain is a profit center.
The way you build your supply chain is a strategic decision that should support your business model. And the ultimate goal of your supply chain should be to maximize gross margin. I have witnessed many smart people look at a company’s supply chain believing that the ultimate goal is to minimize costs. If you are … Continue reading
Alex Nelson 